Varo Money
Reviews and Complaints

This is Angenetta N. Williams.
This email is in reference to the dispute with claim# c2e1 concerning my missing $403.75 that I was never given thanks to a malfunctioned PNC ATM in the Forest Park, Georgia area on the day of Friday, 08/16/2024.
Its crazy how I have had to go through an appeals process because the phone call with your agent was not sufficient enough evidence to give me my money back although the Varo agent spoke the actual technician from RNC that day on my phone from the ATM that failed to dispense my funds.
My dispute was denied at first Im guessing because to your belief there was just heresay, but on Thursday, 08/22/2024, I emailed the photos of the technician on the phone with the security guard that was accompanying him and the ATM where the incident happened, that visual proof along with the phone call I KNOW!

Should be MORE than enough evidence THIS time to get me my money back! If not! Then I need the names of everyone I spoke toI need all names, all numbers because one way or another, Im getting my money back!
I even submitted the only proof what my Varo account counted as an actual completed transaction but really was not.
You dont waste time taking peoples money, but you waste time giving it back. I even want the names of every individual who responded to my emails; because of the emails I sent to try to prove my case; this is no ways giving me a reason to continue doing business with Varo and Ive went forth to warn others of this mishap as I have also read so late later on of other customers who dealt with the same exact problem on the same exact day; the only thing I have yet to read is they got their money back.
So my deal is, I get my money back, I will go back and reverse all of my comments and report that Varo does perform the due diligence to take care of its customers and does provide the level of protection all Varo customers need in cases where issues like this happen cause right now, being out of $403.75 is a pain; its not easy to come by.
What ever problems the bank is having is not my problem; I trusted Varo with my hard earned funds and got robbed of my money, and as a so called reputable digital banking solution, I expect the same level of service of Varo as with any other bank; or Varo needs to stop claiming itself as a bank.
I was told the appeals process takes from 5-7 days from the time of the filing, where are we at now; Ive waited long enough.

Produce me my money, or give up names. You got the pictures, you got recorded lines, you even got the RNC technician to vouch; I needs my money.
Thank you.

My paycheck arrives between the 3rd and the 7th of the month...ok ..so Varo just informed me that my pay isn't coming until March 31st!!! BUT... I called SSA and they released my money on March 3rd!
SO WHY ARE YOU HOLDING MY PAYCHECK FOR AN ENTIRE MONTH???!!!
NO phone number works, NO chat works, NO longer a phone number on my physical card, making it IMPOSSIBLE to speak with ANYONE HUMAN!!!
VERY POOR SERVICE, after having nothing but good things to say about you for years...now I see it's time to have my direct deposit set up with another institution so I may be able to converse freely with an agent and avoid all of this poor communication here at Varo.
I no longer feel that my money is safe with this company.

I called SSA to see where my disability check is for this month. My check was released March 3rd ( I always get my check between the 3rd and the 7th).

However, Varo says I'm not getting my check until March 31st!!! Which means VARO IS HOLDING MY PAYCHECK FOR NO REASON!!!

PLUS... I'm owed some more back pay that has also been released and supposed to have dropped on the 14th. VARO HAS THAT TOO!!!

ABSOLUTELY NO WAY TO SPEAK TO A HUMAN!!!

THEY WENT TO ALL BOTS ON TEXT AND CALLS SO NO ONE CAN HELP ME!!!

Such POOR customer service, and VERY UNPROFESSIONAL!!!

WILL BE MOVING ALL MY FUNDS TO ANOTHER BANK AND SET UP DIRECT DEPOSIT WITH THEM. THIS ACCOUNT WITH VARO IS FIXING TO BE WIPED, BECAUSE YOU ARE NOT IN CHARGE OF MY MONEY!!!

My card I think I canceled turned of my card and I went to either 711 or Walgreens or CVS I put money on my card and I forgot password for card app I forgot pin number but my card number is4879 17** **97 8104 expiration date is 01/29 444is the card number on back index to gat my 51dollers of varo money bank card I loaded the card 50 dollers and I called it the card was cancled but it loaded it any ways I forgot I turn of card I did not lock card to rember to get money out app don't have one me my cards no good I need my money can you help me please give me a call 562313**** my name on card is Mark Cabrera please get back to me my new Gmail is markdanielcabrera36@***.com

I signed up and had to harass them for my sign-up bonus in August. My boyfriend and I were hit with Hurricane Helene and we decided I would refer him to open a Varo account because we could definitely use the extra bit of money that comes from the referral bonus.

He met all qualifications (I have 3 different screenshots from Varo saying he is eligible and what date) on October 5th. So, we waited the maximum 7 days and now they are making every excuse, saying they had to escalate it to another inside team that doesn't have phone or computer access since our referral bonuses didn't just show up in our accounts. They wouldn't even tell me if I was getting a referral bonus because they couldn't see it from my account - only the person who signed up with your link's account - and since that's personal information, they always said that they aren't legally allowed to tell me if I was getting the referral bonus or not. We both contacted them at the same time last Friday and they said we would receive an email, and we haven't received anything.

I still don't have my referral bonus, neither does he. They won't fix it or make it right and they are absolutely avoidant about any questions about the time frame or why they can't deposit the referral funds themselves.